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    Available courses

    Load handling e-learning for non HSC staff

    Here you will find all the documents that were in the portfolio you used during your induction.

    Access to Awards, Units, Information & Documentation

    Understand mental well-being and mental health promotion

    Understand mental health problems

    Dementia Awareness

    Understand the administration of medication to individuals with dementia using a person-centred appoach

    The priciples of infection prevention and control

    Causes and spead of Infection

    Principles of supporting an indiviual to maintain personal hygiene.

    Barred combination with Unit 93

    Understand how to work in end of life care

    Understand how to Support Individuals to be Part of a Community

    Administer medication to individuals and monitor the effects

    Barred combination with unit 87

    Understand and implement a person-centred approach to the care and support of individuals with dementia.

    Barred combination with unit 14

    Equality, Diversity and Inclusion in Dementia Care Practice

    Understand and enable Interaction and communication with individuals with dementia.  Barred combination with units 15,18 and 51

    Understand and meet the nutrutional requirements fo individuals with dementia

    Provide Support for Therapy Sessions

    Provide support for mobility

    Provide support to manage pain and discomfort

    Contribute to monitoring the health of individuals affected by health conditions

    Provide Support for Journeys

    Provide support for leisure activities

    Support Individuals who are Distressed

    Support care plan activities

    Support individuals to eat and drink

    Support individuals to meet personal care needs

    Support indivduals to manage continence

    Undertake agreed pressure area care

    Move and position individuals in accordance with their plan of care

    Provide support for sleep

    Contirbute to support of positvie risk-taking for individuals.

    Barred combination with unit 25

    Prepare environments and resources for use during healthcare activities

    Support Person Centred Thinking and Planning

    Support individuals to maintain personal hygiene

    Barred combination with unit 27

    Support effective communication with individuals with a sensory loss

    Develop resources to support consistency of customer sevice delivery

    Use service partnerships to deliver customer service

    Resolve customers' complaints

    Gather, analyse and interpret customer feedback

    Monitor the quality of customer service interactions

    Communicate verbally with customers

    Communicate with customers in writing

    Promote additional products and /or services to customers

    Exceed customer expectations

    Communicate verbally with customers

    Communicte with customers in writing

    Deal with incoming telephone calls from customers

    Make telephone calls to customers

    Promote additional products and/or services to customers

    Process information about customers

    Exceed customer expectations

    Deliver customer service whilst working on customers' premises

    Carry out customer service handovers

    Resolve customer service problems

    Deliver customer sevice to challenging customers

    Develop customer relationships

    Support customer service improvements

    Support customers through real-time online customer service

    Use social media to deliver customer service

    Resolve customers' complaints

    Gather, analyse and interpret customer feedback

    Support customers using self-service equipment

    Provide post-transaction customer service

    Health and Safety Procedures in the workplace

    Manage diary systems

    Provide reception services

    Contribute to the organisation of an event

    Buddy a colleague to develop their skills

    Employee rights and responsibilities

    Develop working relationships with colleagues

    Principles of equality and diversity in the workplace

    Processing sales orders

    Meeting customers' after sales needs

    Handling objections and closing sales

    Deal with incidents through a contact centre

    Carry out direct sales activities in a contact centre

    Negotiate in a business environment

    Bespoke Software

    Understand Children and Young Person's Development

    Lead Practice that Supports positive Outcomes for Child and Young Person Development

    Develop and Implement Policies and Procedures to Support the Safeguarding of Children and Young People

    Lead and Manage Group Living for Children

    Lead and Manage a Team Within a Health and Social Care or Children and Young People's Setting

    Develop Professional Supervision Practice in Health and Social Care or Children and Young People's Work Settings

    Lead Practice in Promoting the Wellbeing and Resilience of Children and Young People

    Manage Health and Social Care Practice to Ensure Postitive Outcomes for Individuals

    Safeguarding and Protection of Vulnerable Adults

    Understand Safeguarding of Children and Young People (for those Working in the Adult Sector)

    Lead Person-Centred Practice

    Assess the individual in a Health and Social Care Setting

    Develop Procedures and Practice to Respond to Concerns and Complaints

    Recruitment and Selection Within Health and Social Care or Children and Young People's Settings

    Facilitate the Development of Effective Group Practice in Health and Social Care or Children and Young People's Settings

    Facilitate Coaching and mentoring of Practitioners in Health and Social Care or Children and Young People's Settings

    Manage Induction in Health and Social Care or Children and Young People's Settings

    Facilitate Change in Health and Social Care or Children and Young People's Setting

    Manage an Inter-Professional Team in a Health and Social Care or Children and Young People's Setting

    Manage Finance within own Area of Responsibility in Health and Social Care or Children and Young Perople's Setting

    Manage Quality in Health and Social Care or Children and Young People's Settings

    Develop and Evaluate Operational Plans for own Area of Responsibility

    Manage Physical Resources

    Understand Partnership Working

    Understand how to Manage a Team

    Understanding Professional Supervision Practice

    Understand the Process and Experience of Dementia

    Understand Physical Disability

    Understand the Impact of Acquired Brain Injury on Individuals

    Understand Sensory Loss

    Principles of Supporting Individuals with a Learning Disability Regarding Sexuality and Sexual Health

    Manage Domiciliary Services

    Lead the Management of Transitions

    Lead Positive Behavioural Support

    Develop Provision for Family Support

    Lead Support for Disabled Children and Young People and their Carers

    Undertake a Research Project within Services for Health and Social Care or Children and Young People

    Lead Active Support

    Active Support: Lead Interactive Training

    Promote Access to Healthcare for Individuals with Learning Disabilities

    Promote Good Practice in teh Su[pport of Individuals with Autistic Spectrum Conditions

    Support Families who are Affected by Acquired Brain Injury

    Support Families who have a Child with a Disability

    Support the Development of Community Partnerships

    Support Individuals to Access Housing and Accommodation Services

    Support Individuals at the End of Life

    Work with Families, Carers and Individuals During Times of Crisis

    Implement the Postitive Behavioural Support Model

    Support Individuals to Access Education, Training or Employment

    Promote Awareness of Sensory Loss

    Support the Use of Assistive Technology

    Explore Models of Disability

    Support Individuals with Sensory Loss with Communication

    Support Individuals with Multiple Conditions and /or Disabilities

    Support Children's Speech, Language and Communication

    Understand the Needs of Children and Young People who are Vulnerable and Experiencing Poverty and Disadvantage

    Independent Mental Capacity Advocacy

    Independent Mental Health Advocacy

    Providing Independent Advocacy management

    Providing Independent Advocacy to Adults

    Independent Advocacy with Children and Young People

    Providing Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards

    Recognise Indications of Substance Misuse and Refer Individuals to Specialists

    Identify and Act Upon Immediate Risk of Danger to Substance Misusers

    Understand Professional Management and Leadership in Health and Social Care or Children and Young People's Settings

    Maintaining quality standards in the health sector

    Barred combination with Unit 14

    Service improvement in the health sector

    Introduciton to the role and responsibilities of a Health Trainer

    Establishing and devloping relationships with communities while working as a Health Trainer

    Communicate with individuals about promoting their health and wellbeing while working as a Health Trainer

    Enable individuals to change their behaviour to improve their health and wellbeing while working as a Health Trainer

    Develop positive relationships with children and young people

    Enable children and young people to understand their health and wellbeing

    Understand child and young person devlopment

    Promote child and young person development

    Support disabled children and young people and those with specific requirements

    Support children and young people experiencing transitions

    Support parents/carers and those in a parental role to care for babies during their first year

    Work in partnership with families to support individuals

    Develop and agree individualised care plans for babies and families

    Provide advice and information to enable parents to promote the health and wellbeing of their newborn babies

    Work with babies and young children to promote their development and learning

    Care for the physical and nutritional needs of babies and young children

    Care for a newly born baby when the mother is unable to do so

    Support parents/carers to interact with and care for their newborn baby

    Anatomy and physiology for maternity support workers

    First aid essentials

    Paediatric emergency first aid

    Undertake urethral catheterisation processes

    Care for individuals with urethral catheters

    Plan and organise meetings